200 Chauvet Dr, Pittsburgh, PA 15275, USA
0 comments
Not resolved

I had a reservation for two nights and when I arrived I was told the parking lot in front of the only room left for me was be repaired and I would have to park on the other side of the building or in the church parking lot across the street.Then I was told that the parking in front of my room would be available in a couple of hours, which would have been 7PM, so I chose to shop and have dinner and come back to unload when the parking would be open.

While I was checking in an attendant was making calls to others with reservations informing them of the parking situation, but I was not notified. When I came back around 7PM the parking was still not open. I had to take my luggage around the building and to my room, very annoying. When I got to the room, it was dirty, all surfaces were covered with hair and dust, the bathtub had hair and dirt in it, and the phone didn't work.

I checked the sheets and they were clean which is the only clean part of the room. I will never stay here again and if I can find another hotel tomorrow I will demand a refund and leave. I've traveled a lot and stayed in many different hotels and this is the absolute worse experience, in fact, I have never had an experience like this before. Never again will I stay in an extended stay hotel.

The staff were apologetic, except the evening female attendant, who cut me off when I called stating she had other people at the desk.So, I assume the hotel had my money and didn't care about my concerns.

Review #1056913 is a subjective opinion of a user.

Reason of Review / Monetary Loss Poor customer service / $250
Preferred solution Full refund

Had an Experience with Extended Stay Hotel?

Write a review

Comments

Comment as anonymous or
Terms of Service
Post Comment
Cancel
Be the first to start a discussion

You May Also Like

Holiday Inn - Killeen/Ft Hood Texas Holiday Inn "...Not happy at all with any part of my stay at the Holiday Inn.1. Room was dirty..." Read more Great Wolf Lodge Room Review Great Wolf Lodge "Not sure why this website won't let me rotate my pics... but Stay away from GWL Grapevine. This Hotel is so cheap and poorly run. Literally the worst food I've..." Read more Red Roof Inn - Gross gross gross!!! Red Roof Inn "We drove 1200 miles today...checked in red roof inn in texarkana,ark...totally exhausted! Walked in room, first to a dead roach on the floor, second to filthy dirty bed linens,i had..." Read more Baymont Inn And Suites - Paid for Room that was not Cleaned! Baymont Inn And Suites "Arrived in Albany ga Saturday 6/10/17 looking for a nice place to lodge for that day so Baymont looked nice was convience to shopping and eating... paid for room around..." Read more Ashley Furniture - Do not buy from them just terrible. Ashley Furniture "Problems with Durablend. Will not honor warranty unless I sign a release of liability. Local sales manager explained that the manufacturer made a mistake in the Durablend formula and that..." Read more Color By Pascale - SCAM Color By Pascale "I ordered $60 worth of products. I received tracking info. Seemed fine until it delivered my package to South Carolina. I live in New York City. Zero response from the..." Read more Quay Eyeware - QUAY Australia doesn't stand behind its products Quay Eyeware "Cute glasses however terrible quality! Cheap plastic...I purchased them online at Nordstrom.com. I owned the AVIATOR for 2 months and when I put it on my head it snapped. I..." Read more Garden Winds - Horrible Customer Service Garden Winds "Garden Winds customer service is the absolute WORST! After sending two email and getting no response, "I" had to call to get any kind of answers concerning their defective products..." Read more