Extended Stay Hotel - Filthy, understaffed, and in dire need of repair

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Billing Practices
Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Facilities and Services
Price Affordability
Quality of Accommodation
Quality of Food
Value for money

I stayed a week at the Extended Stay on Evans in Denver, CO. The hotel was filthy and in dire need of repair.

My room had not been cleaned before I arrived and had to have it cleaned after I checked in.

I was told they don't have enough housekeeping staff. I needed clean towels once during my stay since I only had one towel, one face cloth and one hand towel. I was told they didn't have enough and couldn't have any.

The hairdryer fell off the wall, the A/C unit didn't work, and half of the electrical outlets didn't work. I was told they didn't have a maintenance person. Luckily the room was on the 3rd floor and I could open the window and get some cool air through the room during the night.

I could not get my reservation money back because they said it was non refundable, so I was forced to stay.

The police were at the hotel 3 times (that I saw) during my stay and the clerk told me they had a prostitution problem at the hotel.

I contacted the Corporate Office for an answer to get a response from them. It has been over a week and nothing.

I am quite certain I will NEVER hear from them. And, if I do, I don't think it will matter to these greedy people who don't care about guest satisfaction.

Product or Service Mentioned: Extended Stay Hotel Room.

Reason of review: Bad quality.

Monetary Loss: $500.

Preferred solution: Full refund.

I didn't like: Lack of cleanliness in hotel, Customer service.



After finally contacting the BBB and having them work the issue for me, Extended Stay corporate office provided a refund. Extended Stay never contacted me directly after repeated attempts. The BBB was the only agency that was able to resolve the issue.

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