I stayed a week at the Extended Stay on Evans in Denver, CO. The hotel was filthy and in dire need of repair.
My room had not been cleaned before I arrived and had to have it cleaned after I checked in.
I was told they don't have enough housekeeping staff. I needed clean towels once during my stay since I only had one towel, one face cloth and one hand towel. I was told they didn't have enough and couldn't have any.
The hairdryer fell off the wall, the A/C unit didn't work, and half of the electrical outlets didn't work. I was told they didn't have a maintenance person. Luckily the room was on the 3rd floor and I could open the window and get some cool air through the room during the night.
I could not get my reservation money back because they said it was non refundable, so I was forced to stay.
The police were at the hotel 3 times (that I saw) during my stay and the clerk told me they had a prostitution problem at the hotel.
I contacted the Corporate Office for an answer to get a response from them. It has been over a week and nothing.
I am quite certain I will NEVER hear from them. And, if I do, I don't think it will matter to these greedy people who don't care about guest satisfaction.
More Review Details
|Exchange, Refund and Cancellation Policy|
|Value for money|
|Diversity of Products or Services|
|Quality of Food|
|Quality of Accommodation|
|Facilities and Services|
What I liked
What I disliked
- Lack of cleanliness in hotel
- Customer service
- Monetary loss:
- Review category
- Hotels and Resorts
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