I have been staying in at extended stays for a few years now.usually 2-8 weeks at a time.
My check out date was the 26 and my key stopped working 5-24-14 and I returned to the front dest to make a key and the clerk by the name of BEL working under ***. MANAGER MARGARET VILLARREAL REFUSED TO FIX MY KEY! Our company reserved our rooms, and we filled out the info and I signed for it. my wallet was in my room so i couldnt get to it.
I gave her the info and she did not want to rekey my key because i was not the president of the company. after raising *** with the clerk and let her know i was reporting her she finally gave me the key but she refused to give me her info so i can make a formal report. i returned to my room and got my ID and showed it to her. She said I still was not the person who reserved which was the president of the company.
I asked her to check the signatures and the check out date she refused I got pissed and she seen that. She checked the signatures and they all matched my ID. She just kept being rude.. Also the guest where not able to wash clothes because the Hotel CLERK BEL was using the laundry room for the guest to wash the linens, as much as i stayed at Extended Stay America I know they have their own laundry room for the hotel linens.
I have also attached her picture and the picture of her manager.I wish nobody has to go through what I went through after staying here for weeks!
More Review Details
- Product or service
- Customer Service
- Review category
- Hotels and Resorts
Author wants to be contacted by the company. Learn more ›
You May Also Like
- "On July 3, 2015 I paid this company 2400.00 to stay at a property at Avianni homes house # 134 viola dr Davenport Fl. I call them several times to..."
- "This is an update to the complaint against Panther Knob Cottage Rental, owner Susan Bates As of this date November 13, 2014 nothing has been resolved!! But this is business..."
- "This is a SCAM. I was fresh out of college when I signed up and way to naive to understand that I was being duped. I received a call saying..."
- "I purchased bunk-beds on 29th of December delivery on 30th on 1-1-16 slates broke on bottom bending on top. Called rep that sold them to me got number for conns..."
- "I purchased a king size bed - 2 side tables, desk, bookshelf, oversized mirror, a large entry table, requested all to be delivered "boxed". The rails for the bed..."
- "I ordered a part based on the picture shown on their web page and ordered the part based on that picture with the corresponding part number. When I received the..."
- "I signed with Verizon because of their reputation and their service. Then I was abruptly shoved over to Frontier, who doesn't give me the 75/75 internet service and I have..."
- "Last Thursday, my 2005 Dodge Ram locked down while driving a block from my house. It dropped the driveshaft and rear wheels locked. I found that there was..."
- " I stopped by the McDonald's located at 3026 N. Hampton Road, I Dallas, TX 75212 to buy something to eat and charge my phone (which was completely dead). Around..."